We stand behind every formula — because we made them to solve real scalp and hair concerns, not to sit pretty on a shelf.

If it’s not love at first wash, that’s okay. We’re here to help you find what works for your hair and scalp.

— Jo & Marco

A+S Haircare — Haircare Reimagined

You can return any eligible A+S Haircare product (all shampoos, conditioners, serums and sprays) within 30 days of delivery for a full refund of the product purchase price (excluding shipping).

We simply ask that you:

1. Have used the product for at least 7 days so your scalp and hair have had a fair adjustment period.
2. Provide a brief note or email telling us why it didn’t work for you — this helps us improve every batch.
3. Return the product in its original packaging (even if partially used).

Once received, we’ll process your refund within 5–7 business days to your original payment method.

To start a return, you can contact us at Hello@ashaircare.com.au with the following:

• Your order number
• The product(s) you’d like to return
• A short explanation of your experience

Our friendly team will guide you through the simple return process.

Please note that returns will need to be sent to the following address: 103/2 Mitchell Rd Alexandria NSW Australia 2015 

If your return is accepted, we’ll send you an email confirmation. Items sent back to us without first requesting a return will not be accepted. 

The Fine Print: 

• The 30-day guarantee applies to first-time purchases made directly through ashaircare.com.au.
• Original shipping costs are non-refundable unless the product was faulty or damaged on arrival.
• You’ll be responsible for the cost of return postage, unless the item arrived damaged, faulty, or incorrect.
• We reserve the right to decline refunds if products are returned more than 30 days after delivery or are largely empty (beyond normal trial use).
• This policy does not limit your rights under the Australian Consumer Law (ACL), which provides protections for faulty or misrepresented goods.

You can always contact us for any return question at Hello@ashaircare.com.au.

Damages and issues with product
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received,  inspected and approved your return. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 5 business days have passed since we’ve approved your return, please contact us at Hello@ashaircare.com.au.